About Ray of Sunshine Senior Care
Cindy Ferris ( Administrator )
Cindy’s story
Why I do this and how it shapes how we work
I didn’t come to senior care through a traditional path. My background is in public service, compliance, and operational systems.
What changed everything was going through it personally.
Both of my parents were diagnosed with cancer at the same time. In addition, my husband and I were helping manage care for his father across the country. Different needs. Different dynamics. Constant decisions.
That experience didn’t make me a caregiver professionally. It gave me a clear understanding of what families are carrying when they reach out.
I bought Ray of Sunshine in 2015. The business has been operating since 1997. What I’ve built since then is a registry that works the way I wish something had worked for my own family, with caregivers who have prior in-home care experience, supported by clean systems and clear information without pressure.
What makes this different
What you can expect when you work with us
Senior care is full of providers who will tell you what you want to hear. That’s not how we operate.
What families value most, especially after they’ve been through this before, is getting clear, honest information and understanding the tradeoffs.
After nearly 30 years in business and more than 950 families served,
I’ve seen the patterns:
What schedules lead to caregiver turnover
How care needs change over time
Where insurance claims break down
What creates stability and what doesn’t
When you call, we’re going to ask questions and listen before offering direction. We are not going to tell you home care is the right answer if we don’t think it is. We’ll explain what typically happens so you can make a decision that actually works.
How we’re structured
You choose who comes into your home.
Most agencies assign a caregiver. That caregiver can be reassigned at any time.
Many families appreciate this structure because it provides the assurance of regulated operations while allowing greater choice in who provides care
and how support is arranged.
We’re structured differently. As a caregiver registry:
You interview and choose your caregiver
You maintain that relationship directly
They aren’t reassigned by an agency to another client’s schedule
What we provide is the infrastructure that makes that relationship work:
State of Texas Personal Assistance Services Agency licensing and compliance
Background screening
Professional liability coverage
Documentation systems
LTC insurance coordination
Ongoing administrative and scheduling support
We’ve been operating since 1997 and are one of the oldest licensed personal assistance services agencies in Denton County. That stability shows up in how consistently things run and how we interact with your family.
The team
The people behind the work
Cindy Ferris, Administrator
Cindy has owned Ray of Sunshine since 2015. With a background in compliance, systems, and public service, she oversees how the registry operates and ensures everything is structured to run correctly.
Over the past ten years, she has worked with hundreds of families and developed a clear understanding of what affects caregiver consistency, how care needs change, and what leads to better long-term outcomes.
She has also been a family caregiver herself, which adds perspective to what families are navigating.
Tristen O’Briant, Referral Coordinator
Tristen has been with Ray of Sunshine since 2017 and is the person most families talk to when they’re working through the caregiver matching process. Her role is to make sure the fit is right not just on paper, but in the way that shows up when a caregiver walks through the door on day one. She’s a Denton native, which means she knows this community in the specific way that matters when you’re connecting families with the people coming into their homes.
Donna Sparkman, Director of Business Development
Donna has been with Ray of Sunshine since 2018 and has spent more than 30 years helping families navigate personal care needs. Her background includes both professional and personal caregiving experience, including seven years caring for her grandmother, which shaped the practical and compassionate approach she brings to families today.
Donna holds an MBA in Healthcare Administration from Texas Woman’s University in Denton and is often the first face families meet in the community. She helps families understand their options, including personal care and VA-related assistance, and guides them through the enrollment process with clarity and confidence.
Katie Webster, Alternate Administrator
Katie came to home care after various roles including special education and financial services and has spent the last 15 years in home care administration. She manages the operational side of the registry with the kind of attention to detail that prevents the small administrative problems from becoming big ones for families.
What we’re proud of
The standard we hold
What I’m most proud of isn’t how long we’ve been in business. It’s this: We think carefully about how care is structured so it works for both the family and caregivers over time.
In this industry, when the structure isn’t a good fit, whether that’s pay, expectations, or schedule, turnover tends to increase. When that happens, families often end up starting over with new faces in the home.
We’ve focused on building relationships that hold up, not just at the start but over time. That’s better for everyone involved. It’s also why, in many cases, the same caregiver is still there months or even years later.
What families are really looking for
After years of these conversations, it becomes clear that the goal isn’t just finding someone. It’s making sure everything works once that person is in the home and that it creates real peace of mind.
That tends to look like:
A home that still feels active and familiar
A situation where you’re not carrying everything alone
Care that reflects the person, not a checklist
The ability to adjust without disrupting everything
That’s what peace of mind looks like in practice.
Recognition
What we’ve learned about trust
Over the years we’ve participated in various industry recognition programs. What we found is that our clients aren’t particularly interested in badges or talking to third-party review agencies; they’d rather just call us directly. So that’s what we’ve built toward: operations where the relationships speak for themselves.
What we can point to honestly: more than 950 families served since 1997, the oldest licensed personal assistance services registry in Denton County, and clients who have stayed with us for 15 years; not because they had to, but because the care remained stable over time.
4.9
Based on verified customer reviews
Serving Families
Since 1997
Service area
We serve families throughout Denton, Lewisville, Frisco, Carrollton, Coppell, Grapevine, Keller, Southlake, Gainesville, Valley View, Aubrey, Corinth, Argyle, Roanoke, and surrounding communities in Denton, Collin, Wise, and Cooke counties.
- Denton
- Lewisville
- Frisco
- Carrollton
- Coppell
- Grapevine
- Keller
- Southlake
- Gainesville
- Valley View
- Aubrey
- Corinth
- Argyle
- Roanoke
Talk with our team
If you want to talk through your situation with someone who will give you a straight answer, that’s what we’re here for.
Most families start with a 15–20 minute conversation, no commitment, no pressure.